VBA Accountants is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, and financial details.

This Personal Information is obtained in several ways including by telephone, email, via our website (vbaaccountants.com.au), through forms, and from other publicly available sources. We may also collect information from third parties such as business partners and referrers. We don’t guarantee the website links or policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our accounting and advisory services to you, sending you information, and managing our relationship with you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some cases, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in the following circumstances:

·      To third parties where you consent to the use or disclosure; and

·      Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored securely and is protected from misuse, loss, unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which we will keep for a minimum of 7 years as required by law.

Access to Your Personal Information

You may access the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

To protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is accurate and up-to-date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and current. If you find that the information we have is not up-to-date or is inaccurate, please notify us as soon as possible so we can update our records.

Policy Updates

This Privacy Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or complaints about our Privacy Policy, please contact us at:

VBA Accountants

Email: info@vbaaccountants.com.au

Phone: (08) 8388 4161